Returns and Exchanges (excluding en primeur and pre-shipment orders)
Orders for goods to be delivered may be cancelled within 14 working days of receipt of goods. A full refund will be offered provided the goods remain in good condition and that the request to cancel is received in writing.
Any cancelled order will be refunded within 30 days. On receipt of the returned item(s) we will either exchange (if you have requested an exchange, and we have the appropriate item in stock) or refund the purchase price to the payment card used to pay for the original order.
Your original postage costs will only be refunded if the return is due to faulty merchandise and you do not want an exchange. This returns procedure is in addition to your statutory rights and does not affect your right to cancel the contract within 14 days under the Consumer Protection (Distance Selling) Regulations 2000. If you wish to cancel please notify us in writing. Please note that a charge may be made to cover the cost of collecting goods in the event of a cancelled order. If returned wines are not deemed by us to be in a saleable condition, a re-delivery fee will also be charged.
En Primeur Cancellations
Wines ordered through our en primeur service can only be cancelled within 14 days of placing the order. A full refund of the purchase price of the wines will be given on receipt of formal notification in writing of cancellation of the order. Due to the unique nature of En Primeur sales we regret that orders cannot be cancelled after this time.