Customer Reserves

Uncorked customer reserves are based at Eton Park (formerly Vinotheque), London City Bond's state-of-the-art facility at Burton-upon-Trent. Following a £1 million upgrade, this Victorian, grade II-listed, former brewery grain store, with metre-thick walls, controlled air flow and natural light shuttering, is arguably the best fine wine storage facility in the country. No additional charge is levied for transfer to Eton Park, and our normal storage and delivery rates apply.

Storage charges (ex VAT)

42.5 pence per month per 4.5 litre case for 20 cases+
45 pence per month per 4.5 litre case for 5 to 19 cases
57.5 pence per month per 4.5 litre case for fewer than 5 cases
Payable annually in arrear; inclusive of insurance to replacement value
Applies to wines which remain uncollected or undelivered 3 months after the date of availability in the UK
An administration charge of £5 plus VAT per stock line is charged for the receipt of external stocks or for change of ownership within Uncorked's customer reserves.
All mixed cases are subject to a charge of £10 plus VAT for insurance purposes. The contents are photographed and verified.


Customers with reserves receive a monthly email on the 6th indicating their wines and where they are, whether in Eton Park, Tilbury (LCB) or abroad.

There is a three month grace period for storage charges giving plenty of notice when the status of the wine changes from abroad to Vinotheque, for instance.


Delivery of reserves to UK mainland addresses £10, otherwise by arrangement


You can view and search your reserves and order them for delivery under My Reserves.

You can also see Liv-ex market pricing and recent trades.

Code of practice

Uncorked customer reserves are stored in accordance with industry code of best practice:
Stock ring-fenced from Uncorked trading stock;
Stock individually labelled to identify customer's ownership;
Individual stock statements available at any time without charge;
Stock available for inspection;
'All Risks' insurance included to full replacement value;
Stock removed only with written permission

Withdrawing your reserves

All requests to arrange delivery or transfer of your reserves should be done either through the website as above or by email.

Deliveries and transfers will be scheduled upon payment of the consequent duty, VAT and delivery charges and if applicable all other outstanding monies.

Only whole cases may be delivered or transferred.