Delivery/Transfer

In normal times we deliver next day to most London & Home Counties postcodes for orders from our Internet Store or Copthall Avenue Shop received by 12pm. We aim for next day or second day to most of the rest of the UK. For delivery times to other areas, please contact the shop. For orders dispatched from the shop, Saturday deliveries are now possible. Stock in the warehouse cannot be delivered on a Saturday. Please note that delivery dates are given in good faith but are estimates only and no liability will be accepted for any delay in delivery of the goods howsoever caused.


Charges

Delivery and transfer charges, per consignment, inclusive of VAT:

  • Minimum order value for delivery £50
  • Free UK mainland deliveries on all retail orders over £250, otherwise £10 
  • Free same-day delivery for addresses local to the shop on all orders over £100 (get in touch!)
  • Delivery of reserves to UK mainland addresses £10, otherwise by arrangement
  • Transfer to LCB warehouses £10
  • Transfers to other UK bonded warehouses £20 per consignment
  • Transfer or delivery of externally receipted wines charged at cost
  • Evenings subject to prior arrangement and coverage
  • Same day from our Copthall Shop subject to prior arrangement and coverage


Returns

Returns due to incorrect/incomplete delivery instructions, or the recipient being unavailable as arranged, are charged at cost. Redelivery is charged at the prevailing delivery rate as above.


Proof of delivery

Proof of delivery is available in Order Tracking under Your Account.


Exports

We can recommend a reliable freight forwarder for most overseas markets. All goods must be paid for before export. Certain wines may not be sold outside the UK. To order please contact the Copthall Avenue shop.

Goods bought in bond or for export to VAT-registered customers are not subject to VAT. VAT at 20% is charged on duty-paid goods sold to customers who are not VAT-registered. Regrettably, VAT refund forms are no longer available to non-UK residents who wish to personally export their purchases - this provision was ended by the UK goverment following the British exit from the EU.

Gift packing

We have various types of gift wrap available, including a variety of single and double bottle gift bags and hinged wooden boxes for one, two and three bottles. If you'd like an order to include gift wrapping, get in touch.