Customer reserves storage invoices 2009-10

Racking at Vinotheque 12/07/10

Online customer account access
A year after its launch, most of you are now logging in to your Uncorked accounts on our latest website to view and/or search your reserves (if you're yet to do so, simply click here and then request a password, using the email address to which this has been sent). All wines are displayed with our basic assessment of maturity. You can also view previous orders, order status and delivery proofs, and outstanding invoices.

Storage invoices 2009-10
At the end of July we shall be issuing storage invoices for stock held in the UK on behalf of customers (no storage charges apply prior to shipment). Storage is charged annually in arrears. There are no changes this year:

Volume rate: £8.40 ex VAT per standard (9 litre) case per year or part year for 25 cases+
Standard rate: £9.60 ex VAT per standard (9 litre) case per year or part year for 5 to 24 cases
Starter rate: £12.00 ex VAT per standard (9 litre) case per year or part year for fewer than 5 cases

Our rates are proportionate to the actual volume stored. For instance, a 6-bottle case is charged at £4.20 on our volume rate; one magnum at £1.40. And all deliveries from reserves are charged at the same competitive rates as new purchases.

If you do not want us to store your stock on your behalf please let us have your delivery/transfer/collection instructions by Friday 23 July in order to avoid being invoiced.

Receipt of external stock
We are happy to consolidate stock on behalf of customers. An administrative fee of £5 plus VAT per stock line is charged for the receipt of external stock onto our system. Our usual storage charges apply thereafter. We shall not be held responsible for the quality of stock purchased from third parties.

Vinotheque, Burton-upon-Trent Vinotheque
Customer reserves are based at Vinotheque in Burton-upon-Trent, acquired by London City Bond in 2004. According to independent research (Professional wine storage in the UK, 11 September 2008, jancisrobinson.com), temperatures range from 11 to 15°C (but with no sudden changes), and humidity is in the range of 61-67%. Storage and security conditions at this Victorian, grade II-listed, former brewery grain store, with metre-thick walls, controlled air flow and natural light shuttering, are second to none. Our normal rates apply for deliveries, which benefit from London City Bond's award-winning logistics, transport and distribution system.

Uncorked customer reserves code of practice
· Stock ring-fenced from Uncorked trading stock
· Stock documented to identify individual customer ownership
· Reserves statements available at any time without charge
· Stock available for inspection
· 'All Risks' insurance included to full replacement value
· Stock removed only with written permission

Help
Finally, despite the technological innovation of the last few years, never forget we`re a small company of only six people and we're here to help. We don't outsource our administration and we certainly don't employ call centres, and each one of us is intimately involved with the product. Yes, even our IT man. So if you require any help, just drop in to our Bishopsgate shop or give us a call on the number below. /AR